Privacy & Cookie Policy

Overview

This privacy and cookie policy sets out how XS Phone Parts uses and protects any information that you give us when you use this website. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, you can be assured that it will only be used in accordance with this policy.

All personal data we collect is handled in line with current UK data protection law, including the UK GDPR and the Data Protection Act 2018. This policy is incorporated into our full Terms & Conditions by reference. We may update this page from time to time — please check back periodically.

What We Collect

We may collect the following information:

• Name
• Contact information including email address
• Demographic information such as postcode, preferences, and interests
• Other information relevant to customer surveys and/or offers

For the full list of cookies we collect, see the List of cookies we collect section below.

What We Do With The Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address you have provided. We will only do this with your express consent, and you may unsubscribe at any time.
• From time to time, we may also use your information to contact you for market research purposes by email, phone, or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Site takes reasonable steps to keep the website secure and free from viruses and malware. However, you are also responsible for keeping your own hardware, software, and data safe when using the internet.

How We Use Cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links To Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information. Please allow up to 5 business days for us to process your request.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting, only if you have told us you wish this to happen.

Your rights under UK GDPR & the Data Protection Act 2018: You have the right to request a copy of the personal information we hold about you, the right to rectification, the right to erasure, and the right to object to processing. To exercise any of these rights, please contact us at [email protected]. There is no fee for making a request. We will respond within one calendar month in line with our legal obligations.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the address below. We will promptly correct any information found to be incorrect.

List Of Cookies We Collect

The table below lists the cookies we collect and what information they store.

Third-party cookies (e.g. analytics, advertising or embedded content) may be set by plugins you enable. These are listed here and/or in our cookie consent banner when applicable.

ICO Certificate

Our processing of personal data complies with UK GDPR requirements and the Data Protection Act 2018, in line with the accountability principle. XS Phone Parts is registered with the Information Commissioner's Office (ICO).

Questions about your privacy? Contact us at [email protected] or write to us at the address above. You also have the right to lodge a complaint with the ICO at ico.org.uk.